Terms & Conditions

Effective Date: [2015]

1. Introduction

Welcome to ITGUYS.ae. By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions.

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2. Services

ITGUYS provides laptop, MacBook, and IT repair services including but not limited to:

• Laptop and MacBook repair
• Screen, battery, keyboard, and hardware repair
• Software installation and troubleshooting
• Data recovery services
• Printer repair and installation
• CCTV installation
• Computer and iMac repair
• Wireless router setup 
• Server repair and installation
• Networking and Cabling
• Data centre or Backup system
• IT support services

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3. Service Approval

All repair work will be carried out only after customer approval. A diagnosis may be required before confirming the final cost and repair time.

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4. Pricing

Prices may vary depending on the issue and device condition. Final pricing will be confirmed after inspection. No hidden charges will be applied without customer consent.

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5. Payment Terms

Payment is due after completion of the repair service. We accept cash, card, and other available payment methods.

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6. Warranty

Warranty may be provided on selected repairs or parts. Warranty terms vary depending on the type of service and components used.

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7. Customer Responsibility

Customers are advised to back up their data before handing over devices. ITGUYS is not responsible for data loss caused by pre-existing issues or hardware failure.

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8. Data Privacy

We respect customer privacy and take appropriate measures to protect data. However, customers are responsible for securing their personal data before repair.

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9. Service Availability

Services are available in Dubai, Sharjah, and Ajman. Availability may vary depending on location and service type.

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10. Limitation of Liability

ITGUYS is not liable for indirect or consequential damages resulting from device failure, delay in service, or data loss beyond our control.

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11. Cancellation

Customers may cancel service requests before repair work begins. Charges may apply if parts have already been ordered or work has started.

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12. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page.

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13. Contact Information

ITGUYS.ae
Phone: 800-ITGUYS
WhatsApp: 050 800 3745
Website: www.itguys.ae